Effective Date: 2021-01-01

1. Introduction

Roundabout Ltd. ("we", "our", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data. By engaging with our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

Personal Information: When you engage with us, we may collect personal details such as your name, email address, phone number, billing address, payment information, and other relevant personal details.
Project Information: We collect details regarding the projects you engage us for, including timelines, deliverables, specifications, and any specific requirements you provide.
Usage Data: We collect information about how you interact with our services, including IP addresses, browser types, referring/exit pages, and other technical data.
Communications: Records of any correspondence or communications between you and our team, including emails, phone calls, and messages.
Feedback and Testimonials: Any feedback, testimonials, or reviews you provide regarding our services.

3. How We Use Your Information

Service Provision: To provide, maintain, and improve our services, including website design, software development, app development, branding, digital marketing, SEO, and other related services.
Communication: To communicate with you about your projects, respond to your inquiries, and provide customer support.
Billing and Payments: To process payments, manage billing, and handle any financial transactions related to our services.
Service Improvement: To analyze usage data and feedback to improve our services, develop new features, and enhance user experience.
Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and resolve disputes.

4. Project Pauses and Refunds

No Project Pauses Allowed: Once a project has commenced, clients are not permitted to pause the project for any reason. This policy ensures the efficient allocation of our resources and adherence to project timelines.
No Refunds for Paused Projects: In the event that a client decides to pause a project, no refunds will be provided for any payments made prior to the pause. This policy is in place to cover the costs and efforts already expended on the project.
Cost Increment for Resumed Projects: Should a client wish to resume a paused project, a 35% increment will be applied to the original project cost. This increment compensates for the time value loss and the disruption caused to our project schedule.

5. Payment Adjustments and Service Changes

No Adjustments or Service Exchanges: Clients are not allowed to adjust payments or exchange the cost of one service for another. We adhere strictly to the agreed-upon services and payment plans to maintain clarity and consistency in our operations.

6. Client-Induced Delays

Penalties for Client Delays: If a client causes delays in the delivery of required documents or otherwise impedes the progress of the project, Roundabout Ltd. reserves the right to charge additional fees. These fees will be calculated based on the number of days the delay has impacted the project timeline.
Accountability for Delays: Clients must ensure timely delivery of all required materials and documents. Failure to do so will result in additional charges to cover the costs associated with the delay.

7. Communication Policy

Office Hours Communication: Clients are not permitted to contact or communicate with our team members outside of office hours, which are from 9:30 AM to 6:00 PM. For any inquiries or updates outside these hours, clients should drop a text message or send an email.
Preferred Communication Method: We prefer emails for all official communication to ensure clear and documented exchanges. This helps in maintaining an organized and efficient communication channel.

8. Payment and Delivery

Adherence to Payment Schedule: Clients must adhere to the agreed payment schedule. The final delivery of the project will only occur after all payments have been cleared. This policy ensures that all financial obligations are met before the completion of the project.
Testimonial Requirement: Clients are required to provide a testimonial, either in video or text format, before the final submission of the project. This helps us in marketing our services and showcasing our work.

9. Marketing and Promotion

Right to Use Work for Marketing: Roundabout Ltd. reserves the right to use completed work for our marketing and promotional purposes. This includes showcasing our portfolio on our website, social media, and other marketing materials.

10. Spam and Unsolicited Messages

No Responsibility for Spam Messages: Roundabout Ltd. is not responsible for any spam or unsolicited messages that clients may receive. These messages are external to our operations and do not reflect our services or quality. We advise clients to disregard such messages.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, please note that no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

12. Third-Party Services

We may use third-party services to assist with our operations, including payment processing, marketing, and analytics. These third parties may have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We ensure that all third-party services adhere to strict data protection standards.

13. Your Rights

Access: You have the right to access the personal data we hold about you.
Correction: You can request the correction of inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data, subject to certain conditions.
Restriction: You can request the restriction of processing your personal data in certain circumstances.
Objection: You can object to the processing of your personal data for direct marketing purposes.
Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at info@roundabout.ltd. We will respond to your request within a reasonable timeframe.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new Privacy Policy on our website and indicating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Roundabout Ltd.
Email: team@roundabout.ltd.

Phone: 9945280794

Address: Bangalore

By engaging with our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This Privacy Policy constitutes the entire agreement between you and Roundabout Ltd. regarding the use of your personal information.